Thanks for shopping at The Skincare Company.
If you are not entirely satisfied with your purchase, we’re here to help.
Returning a online purchase
You have 30 calendar days to return an item from the date you received it. This applies for Skincare products only.
The Skincare Company reserves the right to reject the returns of goods which do not meet the eligibility criteria.
To be eligible for a return:
1) the item must be not physically damaged from dropping or mistreatment
2) the packaging and/or product is faulty or you have had a reaction to the product (photographic evidence may be required)
3) the item was purchased online at our official store (theskincarecompany.com.au)
If you purchased your products from a stockist of The Skincare Company, you are bound under that retailer’s Returns and Exchanges Policy and must return to place of purchase for assessment.
** Please note that makeup is not refundable! **
Your item needs to have the receipt or proof of purchase.
Sale items cannot be refunded.
If you meet the eligibility criteria above and would like to return your product, please contact firstname.lastname@example.org and state the Order number and reason for return.
Please include whether you are requesting a refund or replacement item.
Once we receive your item, we will notify you on the status of your refund/replacement after inspecting the item within 5 working days..
If your return is approved, we will initiate a refund to your original method of payment or generate a new Sales order to ship your replacement item.
Please allow 3 working days for the refunds to be approved by your purchasing merchant.
Return Shipping Costs
Once you have notified us of your wish to return the item for assessment and we approve the return, we will send details to your email address on how to return the item at our cost.
If you have any questions on how to return your item to us, contact customer service on 0450 772 935 or email email@example.com.